Refund Policy
All sales are final. Maevi does not offer refunds.
In this policy, “class” and “course” mean the same thing.
What you’re buying
Every course on Maevi is a digital product: you’re buying streaming access to video lessons, not a physical item or a download. Access starts as soon as you pay, so we can’t take a course back once it’s been bought. That’s why every sale is final, including if you change your mind, don’t finish the course, or it isn’t what you expected.
Before you pay, you’re asked to confirm that you understand this is a digital product and that all sales are final. The checkout page says so too.
Reservations
If you reserved a class while your license was being checked, your card was only authorized (a hold), not charged. We charge it when your license is verified, and from then on the sale is final. If we can’t verify your license, or it isn’t verified within 6 days, we release the hold and you pay nothing. A released hold isn’t a refund, because no money was taken; how quickly it disappears from your statement is up to your bank.
Before you buy
Read the course description and lesson list, and watch the free preview lesson where a course has one. If you have a question about a course, email us before you buy and we’ll help.
If something isn’t working
If a video won’t play or you can’t get into a course you bought, email us and we’ll fix it. If you were charged twice for the same course by mistake, we refund the duplicate charge.
Chargebacks
Please contact us before disputing a charge with your bank. It’s faster, and we can usually sort out access problems the same day. If a charge is disputed, we share your purchase record with your bank, including your confirmation that the sale was final and a record of when the course was watched, and access to the course is paused while the dispute is open.
Your rights
Nothing in this policy limits any right you have under the law where you live.
Contact
Email support@maeviedu.com from the address on your account, with the course name.
California residents
Maevi is provided by Maevi, LLC. Contact us at support@maeviedu.com. Prices are shown on each class page, in US dollars, before you pay. If you have a complaint we haven’t resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.
Last updated October 6, 2026.